when you go to a restaurant, you go there expecting good food and good service. So when you get bad service, you naturally become angry. I,become confused! Coz good service, is a pretty straightforward thing to deal with. Everything is prim and proper and there are smiles all around. All I have to do, is place a handsome tip and i'm done. But when service is bad, lots of possible reactions fight for attention in my convoluted mind. For one, i contemplate not tipping the waiter at all, thus punishing him for his incompetence. Then i think he'd take revenge and spit/fart/(whatever) into my order the next time; well, if there be one. Another thought tells me that i should be more compassionate - "what if he's having a bad day?" or even better "what if he's serving his notice period after a pink slip" - if the latter be the case, he certainly wouldn't be too concerned about service. Then again, i presume that he might be in need of money and it would be harsh on my part to not tip him.
With all these perspectives in mind, i end up neither here nor there. I tip him a pittance and walk out with mixed emotions. The waiter mentally yells "bastard" at me and makes sure he rigs my order the next time. I thus successfully demonstrate a lose-lose situation
i make it look so easy. don't i?
Showing posts with label waiter psychology. Show all posts
Showing posts with label waiter psychology. Show all posts
Wednesday, January 17, 2007
tipping point
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